How can we help?

Please contact us as soon as possible with your order number. We will do our best to help before fulfillment begins.

A shipping confirmation email with tracking details is sent after dispatch. You can also sign in to your account to review your order status.

Check your spam or promotions folder and confirm the email used at checkout. If it is still missing, contact us with your checkout details.

Available destinations and shipping options appear at checkout. See our shipping policy for details.

Delivery timing depends on your destination and selected service. Carrier scans may take a little time to appear after dispatch.

Duties, import taxes and local charges depend on the destination. Customs authorities may apply additional charges.

Review our return policy, then contact us with your order number. Please wait for instructions before sending anything back.

Contact customer care with your order number and preferred replacement. Eligibility and availability depend on the item.

Please contact us promptly with your order number and clear photos of the item and packaging.

Available secure payment methods are displayed at checkout and can vary by country and currency.

Confirm your billing details and funds, then try again or use another method. Your bank may require additional approval.

This depends on each promotion’s terms. Enter the code at checkout to confirm whether it combines with other offers.

Keep pieces dry and avoid perfume, lotion, chemicals and prolonged moisture. Wipe gently with a clean soft cloth after wear.

Store each piece separately in a cool, dry place away from sunlight to prevent scratching and tangling.